Billing and refund policy
Effective 22 October 2026
This policy is part of our terms of service. It explains how RebutCase plans are charged, how to change or cancel them, and when you can get money back.
Plans
| Plan | Price a month | Response packs a month | Alert recipients | Results history |
|---|---|---|---|---|
| Free | Free | 2 | 1 | 30 days |
| Starter | US$19 | 15 | 1 | 12 months |
| Growth | US$49 | 50 | 3 | Full history |
| Pro | US$99 | Unlimited | 5 | Full history |
Every plan includes dispute sync, evidence collection, checks, the case rating, previews and the PDF. A response pack counts when you save a response for a dispute to Shopify; saving the same dispute again does not count again. Pack limits reset on the first day of each calendar month (UTC), and unused packs do not carry over. When you reach your limit you can still check disputes, preview responses and download the PDF; saving to Shopify needs a higher plan or the next month.
How you are charged
Shopify bills every paid plan for us, in US dollars, on your regular Shopify invoice, every 30 days. Shopify may add taxes depending on where your business is. We never see or store your card details. The plan page in the app and Shopify's confirmation screen show the exact price before you approve a charge.
Free trial
Paid plans start with a 14-day free trial. You are not charged during the trial. If you cancel the plan or uninstall the app before the trial ends, you pay nothing.
Changing or cancelling your plan
Change your plan from the Plans page in the app, which opens Shopify's plan page. An upgrade starts at once. Shopify works out any credit for the rest of your current cycle and shows the amount before you confirm. Downgrades and cancellations follow Shopify's billing rules, also shown before you confirm. To stop paying, switch to the Free plan or uninstall the app; uninstalling cancels your plan automatically and no further charges are made.
Refunds
Because the trial lets you try the app first, charges are not refunded for part of a billing cycle, for unused packs, or when a plan was not cancelled in time. We do refund in these cases:
- You were charged by mistake: a double charge, the wrong plan, or a charge after you uninstalled the app. We refund the wrong amount in full.
- The app could not be used for more than 72 hours in a row because of a fault on our side during a paid cycle. We refund or credit that cycle's fee in proportion to the time it was down.
- Any other case where the law where you are requires a refund.
To ask for a refund, email support@zoviotech.com within 30 days of the charge, from the address on your Shopify store, with your myshopify.com address and the date of the charge. We reply within 2 business days. Approved refunds are paid through Shopify, as a refund or credit on your Shopify bill.
Price changes
We tell you in the app or by email at least 30 days before a price increase applies to you. The current billing cycle is never changed. If you do not want the new price, switch plans or uninstall before it starts.
Contact
Questions about billing: support@zoviotech.com.