Support

Email support@zoviotech.com with your store's myshopify.com address and the order number. Please do not send customer details or card numbers.

Report a security issue

If you think you have found a security problem in RebutCase, email support@zoviotech.com with "Security" in the subject. We look at every report within one business day.

Common questions

Does RebutCase submit evidence for me?

No. It saves the evidence to the dispute in Shopify. You click Submit now, or Shopify sends it on the due date. How submission works.

Which disputes does it work with?

Chargebacks and inquiries on Shopify Payments.

What counts as a response pack?

A pack counts when you save a response for a dispute to Shopify. Saving the same dispute again does not count again. Checks, previews and the PDF are free.

How do I change or cancel my plan?

Plans are billed by Shopify. Change or cancel them from the app's plan page in your Shopify admin. Uninstalling the app also cancels your plan.

Can I get a refund?

Paid plans start with a 14-day free trial. We refund charges made by mistake and long outages on our side; see the billing and refund policy.

How do I delete my data?

In the app, open Settings and click Delete all my app data. Uninstalling the app also deletes your store's data. See the privacy policy.