Chargeback evidence guides

What the bank asks for in each type of dispute, where to find the evidence in your Shopify admin, and how to lay out a response.

By reason

• Product not received chargebacks on Shopify
• Fraudulent (unauthorized) chargebacks on Shopify
• Item not as described chargebacks on Shopify
• Credit not processed chargebacks on Shopify
• Subscription cancelled chargebacks on Shopify
• Duplicate charge chargebacks on Shopify
• Unrecognized charge chargebacks on Shopify
• Chargeback inquiries on Shopify

For every dispute

• How Shopify submits chargeback evidence
• Chargeback evidence checklist for Shopify stores

Articles

• What Shopify sends in a chargeback, and what it misses
• Shopify chargeback deadlines: how to find your due date
• Chargeback response templates for Shopify, by reason
• Refund, accept or respond to a Shopify dispute
• Shopify chargeback fees by country

This is general guidance, not legal advice.