Shopify chargeback rate calculator

Count the chargebacks you received and the orders paid with Shopify Payments over the same days, and see where the rate sits against the 1.5% line.

Shopify measures a rolling 90-day window and counts disputes you win. Windows of 30 or 60 days here are your own estimate. Source: Shopify Help Center, chargeback monitoring, read 3 November 2026. The chargeback rate guide has the network thresholds and fees.

What the number means

The rate is chargebacks divided by orders. It says how often customers dispute, not whether any single dispute will go your way. Two things move it: fewer disputes, and more orders. A refund issued before the cardholder calls the bank is not a chargeback, which is why the refund, accept or respond guide starts there.

What to do above 1%

Read the reasons on the disputes themselves. Most stores find one or two reasons behind most disputes, and each has a different fix: a signature on high-value orders for product not received, a clearer descriptor for unrecognized charge, a cancellation path for subscription cancelled.

Questions

How does Shopify calculate the chargeback rate?

Shopify divides the chargebacks received in a rolling 90-day window by the orders paid with Shopify Payments in the same window. Disputes you later win still count. The figures are on the Help Center's chargeback monitoring page, read 3 November 2026.

What happens at 1.5%?

At 1.5% over 90 days Shopify enrols the store in the card networks' dispute resolution programs. Those programs carry their own fees and reviews. The rate guide on this site lists the current network thresholds with the date read.

Why does the calculator say too few orders?

Below 50 orders one dispute moves the percentage by two points or more, so the number says little. Use a longer window or wait for more orders.

This is general guidance, not legal advice.