Shopify chargeback fees by country
Last checked 7 October 2026
When a chargeback is filed on a Shopify Payments order, a chargeback fee is taken together with the disputed amount. If the dispute is decided in your favor, the amount and the fee are returned.
Fees by country or region
As listed by Shopify on 7 October 2026:
| Country or region | Chargeback fee |
|---|---|
| Australia | $25 AUD |
| Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovenia, Spain | €15 EUR |
| Canada | $15 CAD or $15 USD |
| Czechia | €15 EUR or 400 CZK |
| Denmark | €15 EUR or 115 DKK |
| Gibraltar | £15 GBP |
| Hong Kong SAR | $85 HKD |
| Hungary | €15 EUR or 7000 HUF |
| Ireland | €15 EUR + 23% VAT |
| Japan | ¥1,300 JPY |
| Liechtenstein | €15 EUR or 15 CHF |
| Mexico | $200 MXN |
| New Zealand | $20 NZD |
| Norway | €15 EUR or 200 NOK |
| Poland | €15 EUR or 75 PLN |
| Romania | €15 EUR or 75 RON |
| Singapore | $16.35 SGD |
| Sweden | €15 EUR or 150 SEK |
| Switzerland | €15 EUR or 15 CHF |
| United Kingdom | £10 GBP |
| United States | $15 USD |
When the fee is taken and returned
- Chargeback: the disputed amount and the fee are taken right away, usually from your next payout.
- Inquiry: nothing is taken while the bank reviews it.
- Decided for you: the amount and the fee are returned.
- Decided for the customer: the amount and the fee are not returned.
Currency differences
When the customer's card is from another country, the chargeback amount follows exchange rates, so you may see small adjustments. These are separate from the fee.
Related
- Refund, accept or respond to a Shopify dispute
- How Shopify submits chargeback evidence
- Chargeback inquiries on Shopify
Sources: Shopify Help Center: Responding to chargebacks and inquiries.
RebutCase collects this evidence from your store for you, checks it for gaps, and writes a response that cites each item. Learn about RebutCase.
This is general guidance, not legal advice. Shopify and the card networks set the rules; banks decide every dispute. All guides